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Technical Support

Issue Contact Telephone Email
Hardware Michael Rhodes (501) 620-5235 michaelr@obhaw.org
IT Backup Stephanie House (501) 620-5230 stephanie@obhaw.org
Timecards-HR hrdept@obhaw.org
CareLogic carelogic@obhaw.org
Datis datis@obhaw.org
After Hours Technical Support (501) 758-6058
Relias-HR hrdept@obhaw.org

 

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Billing Support

Contact Telephone Email
Ally Wing Yee Lo (501) 620-5217 allyl@obhaw.org
Jonnette (Jay) Egleston-Hot Springs (501) 620-5253 jonnettee@obhaw.org
Jonnette (Jay) Egleston-Mt. Ida (870) 867-2147 jonnettee@obhaw.org
Tina Teague (501) 620-5153 tinat@obhaw.org
Tami Bates-Harmon (FCM/Collections) (501) 620-5284 tamib@obhaw.org
Vivian Dixon-Revenue Cycle Manager (501) 620-5125 viviand@obhaw.org

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Centered Gray Separation

OBHAW Emergency Management Plan

Emergency Evacuation or Shelter in Place

NOTE: Outpatient clients and their therapists are not required to participate in drills if they are in a therapy session. The Team Leader for the facility will know if activity is a planned drill. If activity is unplanned, assume it is an actual emergency.

Clients in day treatment programs should participate in drills as they are regularly in the building and need to know emergency procedures.

125 Wellness Way, Hot Springs

Signal

  • Fire Alarm system.
  • Bomb Threat or Movement to Safe Area signified using phone system intercom

Evacuation

  • Upper Level. Evacuate through lobby door and gather near OBHAW sign at the entrance to Wellness Way. If lobby is blocked, use closest stairway to lower level and exit through stairwell door or CLIMB main entrance. Proceed to OBHAW sign.
  • Lower Level. Evacuate through closest door to lower parking lot. Doors are located at the Conference Center, CLIMB main entrance, and Shipping/Receiving. Gather on south side of lower parking lot.

Movement to Safe Area

  • Upper Level Administration. Move to stairwell #2 (north of cubicles and restrooms)
  • Upper Level Outpatient and Reception Area. Move to stairwell #4 on the east end of Medical wing. Remain in stairwell or gather in corridor behind Conference Center.
  • Lower Level. Stairwell #2 (off of the cafeteria) and Stairwell #4. Both on the North sides of the building.

208-B North 26th Street, Arkadelphia

Signal

  • Fire or bomb threat will be signified by one long blast on the air horn to continue for no longer than one minute.
  • Tornado will be signified by three short blasts on the air horn to continue for no longer than one minute.

Evacuation

When the alarm is given, all persons will exit through the North door. In exiting, all staff members will render aid to all visitors and persons served, closing doors and turning off lights as they exit.  Once outside, all persons should assemble in the parking lot next to the red shed and await further instructions.

Movement to Safe Area

When the warning is issued, all persons should assemble in the hallway near the restrooms closing all other doors.  All staff members will be responsible to assure all persons have exited his/her area.

1615 Martin Luther King Blvd., Malvern

Signal

  • Fire Alarm system.
  • Bomb Threat or Movement to Safe Area signified using phone system intercom

Evacuation

All Day Treatment clients and staff will exit the building into the parking lot at the side of the building closest to their area. All other clients and staff will exit out the front of the building or the exit at the side closest to their location into the parking lot away from the building. It is best to gather in the parking lot of the old Pizza Hut to avoid interfering with EMS/Fire as they arrive. Once outside everyone will stay together and await further instructions.

Movement to Safe Area

All clients and staff will enter the two group rooms and stay there until they are given the all clear.

Active Shooter Response

It is important that all staff remain vigilant and prepared in the event of an active shooter situation. Your awareness and quick response can make a critical difference.

Please keep the following guidelines in mind:

  • Be aware of your surroundings at all times. Know the location of all exits, safe areas, and which rooms can be locked.
  • Act quickly. Do not hesitate—your prompt response is vital.
  • Your safety and that of our clients is the top priority. Getting to a secure location is the most effective course of action for OBHAW staff.
  • If possible, lock doors, turn off lights, and remain out of sight.
  • Call 911 as soon as it is safe to do so. Immediate notification of law enforcement is essential.

 

Alert Codes

If a client, staff member, or visitor is threatening or showing signs of physical violence, use the intercom system to warn others in the building. Do not hesitate to act in a threatening situation. In addition to calling law enforcement, announce the type of situation and the location to be avoided.

  • Red Alert: Immediate danger within the building (e.g., gunman). Identify area where threat is. Go to a safe place ASAP. Lock the door. More than one area is identified in case danger is in one of the safe areas.
  • Orange Alert: Immediate danger outside the building. Go to safe area inside the building with no windows.
  • Yellow Alert: Threat received, but not here yet. Be ready to move. Lock all but main exterior door and monitor that entrance.
  • Green Alert: Alerts lifted

 

Environment of Care Manual

 

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