Frequently Asked Questions

Ouachita Behavioral Health and Wellness is proud to offer Walk-In Clinic (WIC) service for all first time outpatient clients in our Hot Springs office. Our Walk-In Clinic makes your first visit to OBHAW easy. Using our Walk-In Clinic means you no longer have to make an appointment for your first visit. You can access services one of the following ways:

• • Simply sign-in to our Hot Springs WIC to be seen by our WIC Therapist. Our staff will partner you with a financial case manager, work with you to decide on the best plan for treatment, and our WIC Therapist will pair you with a Therapist for ongoing appointments.

  • You may come through our virtual admissions clinic for services in any of our locations. Simply click the button to enter our virtual waiting room. Someone will be with you shortly to get you started on your paperwork.

  • For our other clinics you may call or drop by to arrange to meet with a Therapist to begin services.

Since our psychiatrists are specialists, we must first evaluate all of your psychosocial needs and collect personal information from you. The psychiatrist will have the data needed to provide you with the highest quality of professional care when you are scheduled for your appointment and able to prescribe medication, if required, at that time.

It is extremely important to us that everyone has access to the care they need. Your cost for services at OBHAW is dependent on your insurance provider. Our team is devoted to helping all our clients find a method of payment to fit their needs.  We work with a variety of insurance providers including, but not limited to:

• • BlueCross BlueShield
  • Humana
  • Medicaid
  • Medicare
  • Cigna
  • Tricare
  • QualChoice
  • Novasys/Ambetter
  • WellCare
  • Aetna
  • HealthScope
  • Optum

If you do not have insurance, there are other payment options. Our team will work in partnership with you to find the best payment source. If paying out-of-pocket is the best fit for you, we will use our sliding fee scale to determine the cost of your services.

We will see you even if you do not have insurance. Our financial case managers will work with you and assist you with applying for insurance as well. Until then, we will work with you and have grants that will cover your services until you are able to get on insurance.

Yes we do! You can sign up through our virtual admissions clinic or visit any of our facilities to get Distance Counseling set up for you. Keep in mind that some insurance may not cover this service, so please check with your insurance provider before your visit.

The length of your treatment at OBHAW will depend on the plan you form with your therapist for reaching your treatment goals. Our team members will work in partnership with you to determine the types and length of treatment that will be the best fit for you.

We can only provide medical services to persons who have established themselves as clients by completing an assessment with one of our therapists. If you do not wish to become a client, we can refer you to any local medical walk-in clinic, the local emergency rooms, and the Cooperative Charitable Medical Clinic. You may also visit with your primary care physician to possibly have him/her write refills for your prescriptions.

Please call our Crisis Intervention Hotline:

OBHAW Crisis Hotline: 800-264-2410 or 988

The crisis team is staffed with specially trained therapists who rapidly assess acute mental health needs and take immediate action to implement appropriate treatment.

The Crisis Team is on call 24/7.

Please send you request to our HR Department HRdept@OBHAW.org