Client Rights



These are the rights to which you are entitled as a client of Ouachita Behavioral Health and Wellness.


  1. You are entitled to receive services offered by Ouachita Behavioral Health and Wellness regardless of sex, race, color, religion, national origin, age, and degree of disability, as long as OBHAW has the capabilities and/or facilities to provide the treatment indicated. OBHAW staff members will have the ability to communicate and interact effectively with people of different cultures, including people with disabilities, limited English proficiency, and atypical lifestyles.
  2. You have a right to confidentiality. Client records are available to OBHAW staff members only as needed for treatment, payment, or healthcare operations.
  3. No information about you may be released to any other agency or individual without your prior written consent or consent of your parent or legal guardian. This includes any form of protected health information (for example, correspondence, treatment plan, or conversation in or out of OBHAW clinics).  EXCEPTION is the release of information needed for treatment, payment, or healthcare operations, by court order, or in emergency situations involving your safety or the safety of others.  Only the information required to deal with the situation may be released.
  4. You have the right to obtain access to personal health information as stated in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  5. Photographs other than for identification purposes and sound or video recordings may not be made of you without written permission.
  6. You have the right to be treated with dignity and respect.
  7. You have a right to a program of treatment especially designed for your individual needs. Treatment services will be provided only when those services are applicable to your treatment needs.
  8. You have a right to appropriate assessment of pain in determining treatment needs.
  9. You have a right to refuse treatment offered, unless there is an immediate danger to yourself or others. However, if you refuse to cooperate or participate in a recommended treatment (for example, counseling or day treatment when receiving medication), OBHAW may limit services.
  10. You have the right to not be denied treatment based on your actual or perceived sero status, HIV related condition, or AIDS.
  11. You have a right to be informed of risks, benefits, and side effects of treatment.
  12. You have a right to reasonable privacy during treatment. This means also that OBHAW staff are not allowed to search for you on the internet or interact with you on social media or other virtual platforms.
  13. You have a right to a written copy of the OBHAW Privacy Practices.
  14. You have the right to terminate services and to receive notice before OBHAW terminates or suspends your services.
  15. You have a right to complain if you think your or someone else’s rights have been violated.



In addition to your rights while receiving treatment, you also have a number of responsibilities to yourself and to OBHAW.


  1. You have the responsibility to participate actively and honestly in your treatment. In many cases, particularly when the client is a child or adolescent, effective treatment requires active involvement and participation of parents or other family members.
  2. You have the responsibility to be on time for your scheduled appointments and to give 48-hour notice if you will be unable to keep an appointment. If 2 appointments in a three-month period are missed without notice, services may be discontinued.
  3. If you are receiving medication management services and therapy services are recommended as part of your treatment plan, you are expected to keep therapy appointments. If you do not keep recommended therapy appointments, you may be referred out for medication management.
  4. You have the responsibility to treat other clients and OBHAW personnel with dignity and respect.
  5. No weapons are allowed on OBHAW property
  6. You are responsible for asking questions about any policy, procedure, or treatment which you do not understand or with which you do not agree.
  7. You are responsible for carefully reading and understanding any papers you may be asked to sign in relation to your treatment.
  8. You have the responsibility to honor your financial contract by paying for the services you receive at the agreed-upon times and/or terms. You are responsible for providing OBHAW with all information necessary for billing other payers.  If services are not covered by Medicaid or insurance, you are responsible for payment.
  9. You are responsible for any medical costs incurred from outside medical providers when services are arranged by OBHAW or when you are transported by OBHAW to receive treatment.